Teleconnexions started out in October 1991 as a call centre providing high quality telemarketing services.

Since then, call centres have developed into the frontline business platform for most organisations. Developments in information technology have combined with market acceptance to position call centres as the most cost effective method of serving an increasingly sophisticated and demanding consumer.

Teleconnexions has moved ahead with those developments. Our telesales agents and customers service representatives are increasingly able to offer customers more information and faster solutions to their problems. Sophisticated information technology enables data captured from each transaction to be used to build specific to the individual customer and enables service levels to be tailored to specific customers. Thus transactions become positive experiences and, in turn, the multiplicity of transactions become a relationship.

As a medium size customer relationship bureau, Teleconnexions seeks to work in partnership with our clients to provide a balanced blend of quality, flexibility, adaptability and technology know-how to assist them to deliver an innovative and cost effective service to their customers.

Teleconnexions is a privately owned company.

Vision and Philosophy

Vision

'To deliver an impeccable quality of service to our clients, and our clients customers for all voice and direct marketing campaigns. With a core focus on customer satisfaction, regardless of whether it is a sales or enquiry based campaign, we endeavour to portray an image of honesty, integrity and professionalism.'

Philosophy

Teleconnexions prides itself on having people committed to building quality relationships with its clients' customers. Teleconnexions is also proud to still have one of our first customers ten years after commencing business.

Teleconnexions insists on a high standard of ethical and moral conduct at all levels of representation and is dedicated to providing excellence in service to its clients. We undertake to discharge our duties in line with the highest business standards. 

We are always guided by the following key values:

• Commitment
• Flexibility
• Pro-activity
• Partnership

Teleconnexions is a member of the Australian Telemarketing Association and subscribes to its Code of Ethics.

Privacy

We have implemented and strictly enforce all regulatory issues relating to the National Privacy Principles (NPP’s) as covered within the Commonwealth Privacy Act.