 | | Michael Pitt, Managing Director The majority of Michael’s career has been spent with Time Life Books in the Netherlands, United States, South East Asia and Australia. During his time with Time Life he gained considerable experience in the establishment of business operations in foreign countries including Singapore, Malaysia, Thailand, South Vietnam, Taiwan, India, The Philippines and Indonesia. As Managing Director of Time Life in Australia/New Zealand he built and developed a multi million dollar business from scratch through aggressive direct marketing and retail distribution systems…including the establishment of a successful telephone selling division in 1983. After 20 years with Time Life, Michael resigned to take up an appointment as Group Executive Director of the Promail Group of companies, a mailing, warehousing, EDP list management, fulfilment and print production servicing the direct marketing industry. After 4 years with Promail he joined Fairfax as Publisher of Australians, a Historical Library a series of books celebrating the Bi-Centenary. In 1991 he then, with an associate, formed CCC Customer Contact Centre, a call centre bureau. Michael is a past president of the Australian Direct Marketing association and was nominated Direct Marketer of the year in 1976 and 1977. | | | Mark Jones, Operations Director Mark commenced his career in call centres in April 1997 joining One Tel Australia as a call centre representative. Quickly identifying his management talents Mark rose through the ranks to IT Team Leader; Call Centre Administrator ultimately to Global Head Resource Planner. He resigned in December 2000 to further his career. Mark then joined Connect Interactive, a call centre bureau where he spent 2 years as Asia Pacific Call and Resource Manager after which he joined AAPt as Business Contact Centre Analyst. Mark joined Teleconnexions just over 2 years ago where as Operations Director he is now responsible for all processes and operations within the centre and will be playing a vital role in the setting up and management of systems and processes for the BP Citibank campaign. Mark reports direct to the Managing Director, Michael Pitt. | | | Debbie Pallone, Centre Manager With 10 years experience in Call Centres (One-Tel; Blue Sky Frog; Islington Council UK), Finance and the HR industries, Debbie is now the Centre Manager for Teleconnexions. Having worked in Australia and the UK across the public and private sectors, Debbie’s strengths include her ability to coordinate a multiplicity of tasks and competing demands. She has taken responsibility for team management, training and coaching of sales staff, development and implementation of procedures and policies and the administration of human resource requirements. Debbie is also an experienced events coordinator having worked on small and large conferences, workshops, training programmes, receptions and large scale outdoor community events. Debbie has honed her skills on bid development, competitive analysis, marketing strategies and the coordination of advertising campaigns. Debbie reports to Mark Jones, Operations Director. | | | Dean Peters, Training & Compliance Manager Dean moved from a background in retail and software development into the Call Centre field joining Stellar Call Centres in 2001. During the three and a half years with this outsourcing company with customer service and technical support, Dean discovered his training talents and assisted with ongoing training on the Transport Infoline contract, and soon afterwards took on a Seconded Service Management role. Early 2005, Dean moved to ITS Management, an internet based entertainment company taking up a training and supervisory role with a focus on induction and remedial training. After completing the Certificate lV in Training and Assessment, he assumed the title Training Specialist where he reshaped management’s methodology in training its staff. Dean joined Teleconnexions in May 2007 where his role is Training and Quality Assurance Manager, owning the training, quality assurance process and information resource aspects of the business. | | | Sachin Madhusoodanan, Client Services Manager After completing his Engineering, Sachin began his career as a Quality Analyst in 2002 with Dell computers at their Outsourced technical support Call centre. However, he soon realised he wanted to pursue his career in ‘Operations’ as a result of which he joined University of Technology, Sydney in 2004 to complete his Masters in Business Administration (Management and Policies). During this time, Sachin joined Teleperformance Australia as a call centre representative on a part time basis. However his analytical and management skills were quickly realised and he was offered the role of Service Manager. In 2007, He resigned from this post to further his career. He then joined Teleconnexions in April 2007 in the capacity of a Business Manager. During this time Sachin has been a key member in the implementation of any new campaigns and has successfully managed to handle daily operations for 11 different clients. In March 2008, Sachin was promoted to the role of ‘Client Services Manager’ due to his experience and success in implementation of new processes, client liaison skills and vast knowledge of call centre systems and processes. |
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