 Using the technical expertise of our experienced and qualified IT staff, Teleconnexions is designed to be flexible, serviceable and take the very best opportunities afforded by utilising the latest in Customer Contact and CRM software and hardware. Our long association with a call centre technology leader – IPscape Pty. Ltd., has provided invaluable expertise in Computer Telephony Integration. This technological advantage allows us to optimise the given resources, which translates into time, cost and quality advantages for our clients. Protect Your Investment It’s impossible to guarantee results for a new and specific programme, however we can help protect your investment and better ensure the results you expect with quality processes and comprehensive planning. Teleconnexions Quality Check Process Every Teleconnexions programme goes through a proprietary checklist during implementation. Your approval is required at numerous points within the process. The checklist ensures a standard and consistent process of implementation for all programmes. Silent Monitoring In–house monitors listen to every programme on an ongoing basis. Monitors are trained and equipped with Statistical Process Control techniques that are applied to your programme. Additionally, Teleconnexions uses an external company to monitor its Agents via ‘mystery shopping’ techniques with the findings shared with our clients. Remote Monitoring Remote monitoring enables you to stay intimate with your programmes at all times, from your car, home or office. Goals and Minimums By setting agreed-upon goals and minimums in advance Teleconnexions is better able to protect your investment by managing your programme at least to minimum expectations. If Teleconnexions drops below the minimum we’ll suspend the programme, contact you with recommendations and await your approval before moving forward. Your Programme Pace The pace of your initial test programme is another critical decision that can help to protect your investment. By setting a conservative and controlled pace you are able to assess early results, evaluate ROI and consider possible changes or additions to your programme. The flexibility of telemarketing is such that it affords us the ability to make changes to your programme quickly thereby maximising objectives. |