Michael Pitt, Managing Director email Michael
The majority of Michael’s career has been spent with Time Life Books in the Netherlands, United States, South East Asia and Australia. During his time with Time Life he gained considerable experience in the establishment of business operations in foreign countries including Singapore, Malaysia, Thailand, South Vietnam, Taiwan, India, The Philippines and Indonesia.
As Managing Director of Time Life in Australia/New Zealand he built and developed a multimillion dollar business from scratch through aggressive direct marketing and retail distribution systems…including the establishment of a successful telephone selling division in 1983. After 20 years with Time Life, Michael resigned to take up an appointment as Group Executive Director of the Promail Group of companies, a mailing, warehousing, EDP list management, fulfillment and print production company servicing the direct marketing industry. After 4 years with Promail he joined Fairfax as Publisher of Australians, a Historical Library a series of books celebrating the Bi-Centenary.
In 1991 he then, with an associate, formed CCC Customer Contact Centre, a call centre bureau. Michael is a past president of the Australian Direct Marketing Association and was nominated Direct Marketer of the year in 1976 and 1977.
Mark Jones, Operations Director email Mark
Mark commenced his career in call centres in April 1997 joining One Tel Australia as a call centre representative. Quickly identifying his management talents Mark rose through the ranks to IT Team Leader; Call Centre Administrator ultimately to Global Head Resource Planner. He resigned in December 2000 to further his career.
Mark then joined Connect Interactive, a call centre bureau where he spent 2 years as Asia Pacific Call and Resource Manager after which he joined AAPT as Business Contact Centre Analyst.
Mark joined Teleconnexions just over 6 years ago where as Operations Director he is now responsible for all processes and operations within the centre and will be playing a vital role in the setting up and management of systems and processes for the BP Citibank campaign. Mark reports directly to the Managing Director, Michael Pitt.
Andrew Swears, Outbound Centre Manager email Andy
Andrew (Andy) Swears is a Contact Centre Manager with 11 years of experience. Starting on the phones in 2000, Andy was identified as an up and coming talent and quickly progressed into a team leader role and from this grew into campaign / contact centre management. He has predominantly been involved in outbound outsourcing having worked for Customcall for 8 years and Salmat for 1 year. Previous clients in Andy’s portfolio include Austar, American Express, Suncorp, AIA, iinet to name a few, servicing multiple clients at one time. He is a results driven, professional outbound contact centre manager, who understands clients needs, invests time into people to assist them with sales skills, career development and succession planning.
In his spare time Andy is a keen dragon boater and the current president of the All Blacks Supporters Club of Sydney and is just as passionate about business. Always willing to roll up the sleeves to get the job done, maintains consistent back to back results for his clients and achieves win-win outcomes for both the business he represents and clients alike. Andy is a welcome new addition to the Teleconnexions team and would be more than happy to discuss your outbound contact centre needs.
